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The project involved development of a software suite for hotel chains that covers their entire gamut of activities right from tracking room cleaning to managing reservations. We helped develop an enterprise Property Management System (PMS) for hotels with a mobility platform for enhanced guest and staff experience. We delivered mobile applications for guests and a web application for hotel staff and admin. Additionally, there is a PhoneGap based tablet application for staff and admin.
The existing hotel software was too complex and unsustainable. It did not offer any cloud, touch or tablet experience. There was no social element, self-service, or connection with guests.
We built a cloud-based enterprise level property management system for the client with a mobility platform for both guests and staff.
The PhoneGap based app handles all common tasks for staff, including payments, reservation management, room allocation with Radio Frequency Identification (RFID) personal key for on-the-spot staff key creation, and MSR key dispenser for staff to kiosk communication. We developed a Ruby on Rails (RoR) based middleware that interacts with multiple backend applications such as PMS, payment gateway, and room key management solution.
Guests can pick up their keys from the kiosk or the front desk’s expedited line. The smartphone app for guests comprises an iOS application integrated with iBeacon technology for messaging smart calls to action. For example, when entering the hotel premises, guests receive a beacon-triggered welcome message such as “Welcome back, Mr Doe!” and location-based promotions such as “Have one on us,” while the guests are entering the bar lounge.
Both applications are Facebook and PMS integrated with email notifications.
Our client is a pioneer in new technology for the hospitality sector. They develop next-generation, cloud-based mobility solutions for staff and guest at hotels and resorts.
The client wanted a mobility platform that would transform guest/staff experience. They required a solution that would improve guest relations, promote guest loyalty, and consequently drive revenue.