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Insights to Power Your Business

Customer insight and competitor intelligence play a crucial role in formulation of product and marketing strategies. You need to listen, analyze, understand, and then align business priorities. Show More

Satisfied customers are the best advertisement for your brand. Careful monitoring and analysis of online conversations tell you what your users really want. With an accurate understanding of customer needs, your team is able to make better decisions and draw up an effective marketing strategy. Timely insight into competitor’s activities also help you plan your moves wisely.


Tools can be used to gather and sort information from multiple online sources. However when it comes to analysis, we believe tools have to be supplemented with human intelligence to provide you the accuracy needed to drive strategic business decisions. Show Less

QBurst offers the following research and analysis services through a semi-automated approach.

Social Media Analysis

Track online conversations to understand your target audience better and generate sales leads. While customer sentiments reflect brand popularity, response time analysis can shed light on the performance of your customer support team. Use social media analysis to transform your social networks from a purely marketing platform to a valuable source of information that aids business growth.

Competitive Intelligence

Follow competitors over different channels to discover how they interact and engage with customers. Analyze their activity and conversation to gauge the brand influence. Systematic monitoring of market leaders can help you forecast industry trends and realign your strategies accordingly.

What Clients Say

  • QBurst had proven themselves to be a high-performing partner for various web development projects in the past, so when we needed support for some of our backend processes, we knew where to turn. The team at QBurst understood our objectives and helped us become more efficient and productive.
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    Harry Brooks
    CMO; Conversion Pipeline
  • QBurst has been providing us social media analytics for our client Airtel across Africa for the period of last eight months. The reports they deliver on a daily basis and monthly analysis have helped us recommend marketing strategies that has helped Airtel engage better online.
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    Samuel Karanja
    Managing Director, Kenya;Hill+Knowlton Strategies
  • Thank you QBurst! You guys have made the effort to understand our business and not just execute our requests, but add value to our business in the support portal redesign and analytics qburst. The teams always have a positive attitude and can pull it together quickly to meet last minute changes and deadlines.
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    Nilofer Saidi
    Sr.Director, CRM;Rosetta Stone
  • QBurst provided competitive intelligence and market research for various business functions at Network Solutions. Their analysts have extensive domain knowledge in the web-services qburst, provide rapid turn-arounds, and generate actionable outputs that are uniquely tailored to our business needs.
    Read More
    Jason Hunter
    Manager, Marketing Strategy;Network Solutions
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