Business Requirement
The client wanted to expand Salesforce utilization to accelerate growth and provide enhanced support for various customer engagement teams. They required day-to-day support of Salesforce Pardot marketing automation activities and wanted to customize Pardot in line with their rebranding efforts.
- Automate lead nurturing process
- Enable onboarding process for franchisees
- Facilitate cross-selling and upselling
- Enable seamless closure and reopening of franchisees during the pandemic
- Implement a customer portal for owners
- Leverage business data for insights and decision-making
QBurst Solution
The solution integrated Salesforce CRM and Pardot to bring sales and marketing data in sync with each other. Pardot B2B automation tool is used for marketing, lead generation, and lead nurturing. The solution converts qualified leads into opportunities and accurately forecasts the probability of sales conversions. New wins are onboarded into the client’s system and managed as customizable franchisee accounts. Automated marketing features enabled hassle-free re-branding of the enlisted franchisees.
Upselling and cross-selling processes are used to add new products and services such as door access and training software. This is facilitated by a UI wizard built on the Pardot Lightning component. The solution uses record types to filter new sales from upselling and cross-selling activities. Strategically unique sales processes and sales paths are performed to handle each process.
Closure and reopening of franchisees are managed via ‘Web-to-Case’ and ‘Email-to-Case’. The solution provides a wizard to select multiple accounts. An email module acknowledges closure with a link to instructions about the reopening procedure. Alternatively, reopening requests can be sent to the support email address. The reopen requests are backed by ‘Email-to-Case’ and case assignment rules.
