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A leading US-based manufacturing company spread across 220 locations across the globe. Founded in 1930, the client’s subsidiaries comprise over 100 brands that offer analytical instruments; monitoring, testing, calibration devices as well as pumps, electrical motors, and interconnects.
Engineering / Manufacturing
Implemented Salesforce Field Service Lightning suite to modernize workforce and improve integration of tasks for sales agents, dispatchers, and mobile employees across manufacturing sites. The project also involved management of Salesforce instances; providing technical support, and establishing a mobile-friendly field service hub for technicians with real-time access to information. The solution enhanced employee efficiency and productivity while minimizing turnaround time with the help of automation, leading to exceptional service delivery and greater customer satisfaction.
The client required a streamlined system to efficiently manage field service activities. There was a need for a unified platform to manage on-demand repair and scheduled maintenance jobs.
We designed the solution using the Salesforce Field Service Lightning package built on top of Service Cloud. We configured the Field Service Lightning package to set up ‘service resources’ and ‘territories’ and implemented a dispatcher console to manage service appointments. Field Service mobile application is set up to provide employees online / offline access to work orders, field reports, and other information required to complete a service order or field activity.
The client required a streamlined system to efficiently manage field service activities. There was a need for a unified platform to manage on-demand repair and scheduled maintenance jobs.
We designed the solution using the Salesforce Field Service Lightning package built on top of Service Cloud. We configured the Field Service Lightning package to set up ‘service resources’ and ‘territories’ and implemented a dispatcher console to manage service appointments. Field Service mobile application is set up to provide employees online / offline access to work orders, field reports, and other information required to complete a service order or field activity.