Qburst Logo
Industries
Solutions
Services
Innovation & Insights
Company
Industries
Solutions
Services
Innovation & Insights
Company
  1. Innovation & Insights
  2. Resources
  3. Case Studies

Computer Vision Solution for Secure Remote Work Environments

An AI/ML-powered computer vision solution that secured a global business services client’s remote contact center workforce, effectively overcoming scalability challenges while providing real-time data security and compliance.

Client

A US-based technology-enabled global business services company specializing in customer engagement and business performance.

Problem Statement

The rapid shift to remote work during the COVID-19 crisis created immense data security and compliance risks for the client's large contact center workforce. They critically lacked a scalable, off-premises system capable of real-time monitoring to detect unauthorized personnel, mobile devices, or blacklisted objects, leaving sensitive operations vulnerable to data breaches.

Industry

Technology

High-Tech

Solution

Intelligent Enterprise

Modernization

Product Engineering

PDF Image
Download PDF

Quick Summary

QBurst implemented a computer vision-enabled solution that digitized and secured the client’s remote contact center environment.

  • Real-Time Authentication: Used deep learning (TensorFlow) for secure facial recognition and anti-spoofing to verify employee identity during login and at intervals.
  • Cost-Efficient Monitoring: Implemented advanced architecture (Docker, TensorRT) that reduced GPU processing costs for image analysis by 98.75% (from $1,600 to $20 per frame).
  • Compliance Assurance: Monitored the workspace for unauthorized personnel, mobile devices, and prohibited objects, ensuring a high level of transparency and data security compliance.
     

Client

US-based technology-enabled global business services company specializing in customer engagement and business performance. 

Challenges

The core challenges involved applying intensive, large-scale video processing to remote, dispersed environments securely and affordably:

  • Massive Scalability: Processing hundreds of thousands of images for face recognition and object detection required massive computational power and efficient processing.
  • Security & Compliance: The system needed to securely monitor unauthorized individuals or blacklisted objects (mobile devices, papers) to maintain expected data security and compliance standards.
  • Cost Prohibitions: Initial image processing costs were prohibitively high, threatening the economic viability of continuous, large-scale monitoring.
    Verification Fraud: Required a robust anti-spoofing mechanism to prevent false facial verification using photos or videos.

Computer Vision-Enabled Solution

We developed an AI/ML-powered computer vision solution that provides secure, real-time remote workspace monitoring. The solution detects, tracks, and verifies human faces in real-time with the help of deep learning neural network architecture. The anti-spoofing model prevents false facial verification by using a substitute (photo, video, mask) of an authorized person’s face. The solution is powered by TensorFlow for deep learning capabilities and deployed using Docker for massive-scale computational efficiency.

The solution ensures security and efficiency through:

  • Real-Time Facial Recognition: Utilized deep learning neural networks to detect, track, and verify human faces in real-time. The anti-spoofing model prevents false facial verification.
  • Object Detection Engine: The system detects objects or devices that are not permitted in the workspace, preventing unauthorized data capture and rule violations.
  • Optimization for Scale: Implemented a comprehensive optimization strategy leveraging computationally efficient architecture, including batching, threading, and model runtimes (TensorRT, ONNX) to handle image processing on a massive scale.
  • Scalable Deployment: Established a robust deployment environment using Docker containers and Kubernetes to collaborate and scale workloads on a cluster.
     

Technical Highlights

  • Computational Efficiency: Achieved high performance using techniques like batching, threading, and scheduling operations between CPU and GPU, vital for large-scale face recognition.
  • Optimized Deployment: The deployment environment using Docker containers and Kubernetes was crucial for cost-efficiency and scaling workloads.
  • Core Technologies: Built on .NET and Angular for the application stack, leveraging AWS for cloud services and TensorFlow for all AI/ML models.
  • Verification Logic: Verification checks are performed securely during login and at consistent, regular intervals throughout the employee's shift.

Impact: Driving Performance with High Efficiency

  • Massive Cost Reduction: Advanced optimization using the Docker-container architecture resulted in a 98.75% reduction of GPU utilization cost (from $1,600 to $20 per frame) for image processing.
  • Increased Productivity: Computer vision aided monitoring reduced workspace distractions, resulting in a 45% increase in measured productivity after implementation.
  • Enhanced Risk Management: The high level of visibility and automated violation alerts enhanced compliance and reduced data security risks by an estimated 55%.
  • Flexibility and Scalability: The containerized architecture provided the ability to operate 24x7 and scale up or down based on demand with high operational flexibility.

Client

Challenges

QBurst Solution

Technical Highlights

Impact

Recognized for Growth. Trusted for Impact.

Deloitte Technology Fast 50 India, Winner 2024

Deloitte Fast 50 India, Winner 2024

Dun & Bradstreet

Leading Mid-Corporates of India, 2024

RecognitionImage

Major Contender, QE Specialist Services


Qburst LogoISO
socialLogo
socialLogo
socialLogo
socialLogo
Industries
RetailRealtyHigh-TechHealthcareManufacturing
Solutions
Digital ExperienceIntelligent EnterpriseProduct EngineeringManaged AgentsModernization
Services
Experience DesignDigital EngineeringDigital PlatformsData Engineering & AnalyticsApplied AICloudQuality EngineeringGlobal Capability CentersDigital Marketing
Innovation & Insights
BlogCase StudiesWhitepapersBrochures
Company
LeadershipClientsPartnersCorporate ResponsibilityNews & MediaCareersOur LocationsGrowth Referral
  • Industries
  • Solutions
  • Services
  • Innovation & Insights
  • Company

© QBurst 2026. All Rights Reserved.

Privacy Policy

Cookies & Management

Certifications