Client
A leading US-based manufacturing company spread across 220 locations across the globe. Founded in 1930, the client’s subsidiaries comprise over 100 brands that offer analytical instruments; monitoring, testing, calibration devices as well as pumps, electrical motors, and interconnects.
Industry
Engineering / Manufacturing
Offering
Implemented Salesforce Field Service Lightning suite to modernize workforce and improve integration of tasks for sales agents, dispatchers, and mobile employees across manufacturing sites. The project also involved management of Salesforce instances; providing technical support, and establishing a mobile-friendly field service hub for technicians with real-time access to information. The solution enhanced employee efficiency and productivity while minimizing turnaround time with the help of automation, leading to exceptional service delivery and greater customer satisfaction.
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