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Agentic Contact Center

Reinvent the Contact Center with Domain-Specific Agents

Stop losing customers to slow service. Supercharge your contact center with AI agents that can access enterprise systems, guide interactions, automate after-call work, and take real-time action to resolve customer needs.

Transform Customer Support with AI

Featured Case Study

Up to 60% Reduction in After-Call Documentation Effort

An agentic AI platform automates after-call workflows and delivers real-time guidance across voice, chat, and messaging, improving support efficiency and consistency across global retail operations.

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Agentic AI Platform for Global Retail Contact Centre Operations.webp

How Can Agentic AI Transform Customer Service?

Resolve Requests End to End

Move beyond surface-level Q&A to true autonomous execution. DeployAI agents that can understand customer intent, retrieve profiles and other relevant information, and execute permitted actions, such as processing returns, updating subscriptions, issuing refunds, and modifying orders across your CRMs and backend platforms without human intervention.

Assist Service Teams in Real Time

Ensure consistent, high-quality service across every live conversation without slowing your team down. Equip service teams with contextual guidance and next-best-action recommendations during calls and chats, eliminating tab switching and search delays.

Connect Enterprise Knowledge

Ground every customer interaction in your organization’s single source of truth. By tapping into SOPs, policies, and real-time product catalogs, AI agents can deliver instant, cited responses across every channel, without search delays.

Automate After-Call Work (ACW)

Minimize post-interaction admin work so human agents can focus on the next customer. Automatically generate interaction summaries, case notes, intent tags, ticket updates, and resolution drafts upon call closure.

Respond to Customer Sentiment

De-escalate tense situations before they turn into churn. Detect sentiment during live interactions to inform case prioritization and response recommendations.

Keep AI Actions Governed

Deploy agentic automation with enterprise-grade trust, safety, and compliance built in. Apply PII masking, safety checks, validation, and audit trails throughout AI-powered service workflows.

Turn Better Service into Impact

Faster Resolution

Slash Average Handle Time (AHT) with instant context retrieval, policy guidance, and connected backend workflows.

Lower Service Effort

Automate repetitive tasks and documentation, freeing teams to focus on complex customer needs.

Consistent Experiences

Deliver accurate, policy-aligned responses across regions, teams, and support channels.

Greater Agent Productivity

Increase interaction handling capacity across global centers without adding overhead.

Faster Agent Onboarding

Shorten learning curves with contextual guidance and recommended actions embedded in workflows.

Accelerators

Accelerate agentic customer service with ready-to-use capabilities that simplify AI agent deployment, orchestration, and management.

Managed Agents Platform

Orchestrate and manage specialized AI agents with governance, lifecycle management, observability, versioning, and cost optimization built in.

Insights

Explore how AI drives efficiency, enhances experiences, and delivers business impact.

Case Study

40% Faster Complaint Resolution for Real Estate Developer

An AI-powered agent automates complaint handling, root-cause identification, and ticket creation, cutting resolution cycles and boosting resident satisfaction by 25%.

Case Study

30% Lower Handling Time Across Global RetailOps

An agentic AI engine delivers personalized shopping assistance and automated post-call workflows for a fashion retailer, cutting cart abandonment by 20%.

Case Study

24/7 AI Shopping Assistant Drives Omnichannel Sales

A global fashion retailer leverages conversational AI and smart routing to streamline live-agent escalations, reduce help desk workload, and cut third-party expenses.