Modernizing customer service for a leading Italian dining brand by transitioning traditional phone orders to a seamless, high-performance mobile commerce platform.
A prominent Singapore-based Italian restaurant group with a presence across seven countries.
The client faced operational bottlenecks including high call-waiting times and miscommunication during phone-in orders, hindering their delivery scalability.
QBurst engineered a native mobile application suite for iOS and Android to streamline the food ordering and delivery lifecycle for a major Italian restaurant chain. By integrating a postal-code-based delivery estimation engine and a visually rich digital menu, we successfully transitioned a majority of the client's customer base to digital channels.
Headquartered in Singapore, the client operates a popular casual Italian dining chain known for freshly cooked cuisine. With a strong international footprint spanning seven countries, they focus on providing high-quality service across multiple delivery centers and dine-in outlets.
As smartphone adoption surged, the restaurant’s reliance on legacy phone and web ordering began to impact the customer experience.
We developed a feature-rich mobile application that prioritizes ease of use and visual appeal. The solution synchronizes with the restaurant's core MySQL database via JSON web services to ensure menu and pricing consistency.
The application was built using native iOS and Android SDKs to ensure a premium user interface and high performance. The backend utilizes a PHP5-based JSON Web Service to pull real-time data from a MySQL database.
To enhance the visual experience, we implemented Core Animation and OpenGL for smooth rendering of high-definition food imagery. A synchronization logic ensures that the local SQLite database is updated with the latest menu items and prices every time the application is launched.
Client Profile
Challenges
QBurst Solution
Key Features
Development
Impact
