Business Process Integration for a Leading European ISP

Based in Europe, the client is a major Internet Service Provider (ISP) catering to individuals, businesses, resellers, and suppliers. Following its acquisition by a global telecom leader, the company required a robust internal framework to govern complex transactions and streamline cross-segment relationships.

As the client’s subscriber base expanded, their monolithic internal software struggled to keep pace with evolving functional requirements.

• Resource Scarcity: Recruiting and training skilled developers in-house was time-consuming and distracted leadership from core telecom strategy.
• System Fragility: The internal system controlled all business processes; any minor glitch during updates posed a massive risk to the company’s reputation and revenue.
• Performance Bottlenecks: Legacy billing scripts and unoptimized databases led to grueling 12-hour transaction cycles.
• Compliance Pressures: The need for a centralized, PCI-compliant payment platform across the parent group’s global subsidiaries required specialized security expertise.

We addressed the client's growing development needs by providing a structured, four-team support model designed to handle the full application lifecycle.

• Multi-Stream Team Structure:
  • Projects Team: Focused on building new features to keep the system competitive.
  • QA Team: Ensured all updates were rigorously tested before deployment.
  • Live Code Support Team (LCST): Provided 24/7 maintenance for production environments.
  • MIS Team: Managed extensive reporting and data analytics for business stakeholders.
• High-Performance Billing Engine: Forked several PHP scripts for simultaneous execution and performed deep database optimizations to accelerate billing cycles.
• Secured Payment Gateway: Developed an encrypted, generic payment system meeting strict PCI regulations for centralized card processing.
• Automated Fault Management: Introduced a PHP/Java-based broadband fault management system to automate troubleshooting questionnaires.
• Reseller Empowerment: Built a customizable platform allowing resellers to rebrand services and receive consolidated, automated invoices.
   

The solution utilized a hybrid tech stack to balance the agility of PHP with the enterprise-grade stability of Java.

• Core Frameworks: Built on a custom MVC framework (PHP) and EJB on a JBoss application server stack for robust business logic.
• Workflow & Build Automation: Leveraged Drools for complex workflow management and Maven for standardized build processes.
• Communication & Security: Implemented SOAP calls over SSL for secure messaging between staff and customers in discussion forums.
• Deployment & Project Governance: Utilized Radmind for consistent deployments and JIRA/Confluence for transparent project and specification management.

• Enhanced Development Bandwidth: Enabled the rapid delivery of complex features and feature enhancements that directly contributed to commercial success.
• Operational Agility: Provided the flexibility to scale development support up or down based on current project demands without long-term hiring risks.
• Data-Driven Decision Making: The dedicated MIS team delivered complex, customized reports, allowing business units to act on real-time telecom data.
• Seamless Group Integration: The new payment gateway facilitated the client's transition to the parent company’s centralized global processing platform.