An AI/ML-powered computer vision solution that secured a global business services client’s remote contact center workforce, effectively overcoming scalability challenges while providing real-time data security and compliance.
A US-based technology-enabled global business services company specializing in customer engagement and business performance.
The rapid shift to remote work during the COVID-19 crisis created immense data security and compliance risks for the client's large contact center workforce. They critically lacked a scalable, off-premises system capable of real-time monitoring to detect unauthorized personnel, mobile devices, or blacklisted objects, leaving sensitive operations vulnerable to data breaches.
Technology
High-Tech
QBurst implemented a computer vision-enabled solution that digitized and secured the client’s remote contact center environment.
US-based technology-enabled global business services company specializing in customer engagement and business performance.
The core challenges involved applying intensive, large-scale video processing to remote, dispersed environments securely and affordably:
We developed an AI/ML-powered computer vision solution that provides secure, real-time remote workspace monitoring. The solution detects, tracks, and verifies human faces in real-time with the help of deep learning neural network architecture. The anti-spoofing model prevents false facial verification by using a substitute (photo, video, mask) of an authorized person’s face. The solution is powered by TensorFlow for deep learning capabilities and deployed using Docker for massive-scale computational efficiency.
The solution ensures security and efficiency through:
Client
Challenges
QBurst Solution
Technical Highlights
Impact