Modernizing public transport with a Django-based reservation engine to eliminate cash-handling fraud and optimize resource planning for 3.5 million daily commuters.
One of India’s oldest and largest state-owned road transport corporations, managing a fleet of 7,000 buses.
The client’s manual, paper-based ticketing system caused severe operational silos, revenue leakage, and an inability to track real-time seat utilization.
QBurst developed a comprehensive online reservation platform comprising a customer-facing web/mobile application and a robust administration portal. Built using a Python-Django backend and a ReactJS frontend, the system digitizes the entire ticketing lifecycle from seat selection to payment. This transition from over-the-counter sales to a digital-first model significantly reduced administrative overhead while maximizing fleet occupancy through data-driven capacity planning.
Based in India, this government-owned transport giant operates a massive fleet of 7,000 buses. Their network covers approximately two million kilometers every day, serving as a critical mobility lifeline for over 3.5 million passengers across diverse regional routes.
The legacy over-the-counter process could not keep pace with the increasing fleet size and passenger volume, leading to several critical pain points.
We architected a modular system that handles high-concurrency booking requests using Elasticsearch for rapid schedule discovery and PostgreSQL for secure transaction management.
The solution utilizes a modern frontend stack to ensure a seamless user journey:
Client Profile
Challenges
QBurst Solution
Key Features and Technical Highlights
Impact
