Remote Diagnostic Tool for Automotive Telematics

Based in Europe, the client is the innovation hub for a leading global automotive manufacturer, driving R&D, product engineering, and IT for premium passenger and commercial vehicles.

• Dependency on a single wired diagnostic kit per workshop slowed service operations
• Legacy monolithic prototypes made deployments heavy (2.5 GB builds) and time-consuming
• No unified mechanism to share or sync vehicle data across multiple technicians
• Diagnosis relied solely on fault codes, ignoring customer-reported concerns and on-road symptoms
   

QBurst modernized the client’s prototype into a telematics-enabled, microservices-driven mobile application that allows technicians to diagnose vehicle faults anytime, anywhere. Key solution elements:

• Cloud-hosted microservices with auto-scaling and real-time monitoring
• PWA + mobile apps for frictionless access across iOS, Android, and browsers
• VIN scanning, guided tests, repair forecasting, and historical fault correlation
• API ecosystem enabling diagnosis from service centers and remote locations
• Multi-user collaboration with secure data syncing per vehicle case
• Compliance with EU regulatory standards for ISPs access

The deployment pipeline (CI/CD) ensured rapid, stable releases with minimal developer effort.
 

• Auto-scalable backend using Kubernetes HPA
• Zero-downtime deployments with rolling updates
• Horizontal load testing for global user scale
• Secure authentication and authorization at every layer
• Data caching to mitigate quota limits and improve response times
• Prometheus, Grafana, ELK for real-time performance analytics
• Adobe Analytics & AppDynamics embedded for usage insights
• Supports 23 global languages and generates instant PDF service records
  

• 50% faster fault resolution through guided workflows and predictive diagnostics
• Replaced large wired diagnostic kits with a portable mobile tool for every technician
• 30% reduction in service turnaround time as a result of remote pre-diagnosis
• Lower maintenance costs via remote support and preventive insights
• Higher productivity with mobile-first access anywhere, anytime
• Solution well-received by workshops and rolled out on schedule