How the Car Dealer Chatbot Works
The chatbot for automotive dealers is built on top of the IBM Watson artificial intelligence platform to conduct textual conversations with shoppers. Natural language processing and machine learning capabilities enable it to understand the meaning of different word combinations, ask questions to create context, and respond appropriately.
The chat solution resides on the cloud and can be integrated with websites or messaging platforms. It consists of the following components:
Chatbot plugin: The plugin provides the interface to handle all text requests and responses. It has to be installed on the platform where the bot is to function.
Admin panel: A dashboard displays chat history, conversation trends, and contacts extracted from chat sessions.
Bot engine: This is the brain of the car dealer chatbot that uses machine learning to understand shopper queries and convert them to corresponding intent. The dialog management part of the chatbot engine defines the workflow for car dealerships.
Backend API: The API server interacts with the frontend plugin, accepts incoming requests, processes them, and prepares appropriate responses.