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AutoMate is a self-learning chatbot for car dealers and automotive brands. It uses artificial intelligence (AI) to interact with visitors to your dealership website and respond to queries as a customer service agent would. Deploy this intelligent chat assistant to generate more leads and sell more cars.
Let the bot guide car shoppers. It can recommend vehicles based on shopper preferences and help compare models.
For prospective customers, the bot can suggest test drives and schedule them in a matter of seconds.
The bot will interact with customers and arrange a convenient time and date for servicing their vehicle.
With the bot always available, you will never miss a lead. It works without pause, providing responses as and when customers demand.
Automated service and repair bookings reduce the stress on your staff and ease customer frustration.
The chatbot can interact with multiple customers simultaneously. Without increasing headcount, your team can handle more queries/requests.
High data search speed enables the car dealer bot to quickly gather customer history and hold personalized conversations.
The bot captures visitor information while engaging with them and builds your customer repository. Your sales team will get qualified leads to follow up and continue the conversation.
Sentiment analysis of conversation helps the bot decide what content to show the user. It learns constantly and refines responses to guide shoppers through a frictionless sales funnel towards closing the deal.
It can broadcast newly launched vehicles, price reduction on favorited cars, and other relevant promotions to shoppers in the course of conversation.
AutoMate takes your customer service to the next level with personalized, precise, and practicable real-time chat support.
The chatbot for automotive dealers is built on top of the IBM Watson artificial intelligence platform to conduct textual conversations with shoppers. Natural language processing and machine learning capabilities enable it to understand the meaning of different word combinations, ask questions to create context, and respond appropriately.
The chat solution resides on the cloud and can be integrated with websites or messaging platforms. It consists of the following components:
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