US-based global telecom solutions expert that provides customer experience and call center technology to mid-sized and large businesses. The company sells cloud-based and on-premises software, contact center applications, and omnichannel customer engagement solutions.
One of the major challenges involved in a data warehouse project is ensuring the quality of data. To address this issue, a data audit model was employed after weighing in custom business requirements during the Extract, Transform, Load (ETL) process. We architected the ETL process to develop telecom mediation layer data and generate billing, thereby providing a unified information base for the client’s bill processing system. Additionally, several issues in the existing system were fixed while testing the ETL process.