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As a provider of telecommunication services, our client caters to individuals, businesses, resellers, and suppliers. Keeping track of all these customer segments, building and maintaining relationships, governing transactions, and streamlining internal processes is crucial for their business. The client has an internal software system that keeps track of customers and suppliers. QBurst helped them meet the continuous and growing development needs of this internal system.
The client approached QBurst to manage the growing development needs of their business processes. We provided the client’s development team with extended support. Our development support was split into four teams.
The team at QBurst worked with the client’s team to develop and maintain the company’s internal software system.
Some of the key modules within Plusnet’s Workplace are:
The client is a leading telecom company based in Europe that provides fixed-line phone and fiber-optic broadband solutions to consumers and businesses. The company had been offering communication services for over 15 years before becoming the subsidiary of a large and well-known global telecom company in 2007.
Our client’s internal software system controls all the business processes within the company. As the company grows, the software requirements change. Features and functionality have to be continuously built in to optimize and update the system. Additionally, new features have to be thoroughly tested before they are implemented. A dedicated support and maintenance team was required for smooth functioning of the system as a small glitch could result in significant damage to business and reputation. Our client realized the need to expand their software development team to face these challenges. Expanding and maintaining a larger team was a major challenge. At the same time, recruiting and training skilled technical resources also posed a challenge as it would require a lot of time and effort, which would take away focus from more important tasks.
Outsourcing part of the development to QBurst reduced expenses for the client without compromising quality. It also offered necessary flexibility to quickly scale up development support as and when required. Additionally, our services helped: