Client
Based in the U.S., our client is a global professional services company offering domain expertise in technologies that promote customer engagement. With over 65,000 employees and a presence in 25 countries, the client offers expertise in industries such as Financial Services, Healthcare, Pharmaceutical, Technology, Consumer Electronics, Retail, Automotive, and Tourism.
Industry
Professional Services
Overview
Hosted on Microsoft Azure platform, the integrated solution monitors various aspects of contact center operations, improves collaboration and performance by analyzing operational data to deliver insights in the form of reports and charts. The solution enhances visibility into agent productivity and improves transactional quality.
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