The client began expanding their business as early as 2010. As the business grew, there was a need to harmonize operations across regions. However, due to the fragmented IT infrastructure deployed over time, the company was challenged with disparate and siloed systems, which impacted sales visibility across the organization.
The legacy systems limited collaboration among stakeholders such as account managers, field officers, medical representatives, and marketing staff. Lack of integration between CRM and backend systems hampered mobility and productivity of the workforce.
Client needed a unified CRM system that integrates smoothly with enterprise IT systems. They sought a technology partner to implement a solution that offers complete visibility into customer interactions.
The client’s business requirements necessitated an advanced cloud-based architecture. We recommended Veeva CRM considering its integration and customization capabilities. The solution offers rich functionalities specific to the pharma industry.
QBurst tailored the Veeva CRM platform to address the collaboration and mobility challenges faced by the client. We migrated existing data, redesigning the functionality to be compatible with the native Microsoft Dynamics CRM Online environment, and created new reports and dashboards to support executive management.