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Social networking websites are not just marketing tools for companies, they are sources of information, very relevant for company’s growth. Customers and prospects share comments, feedback, suggestions and complaints by expressing their feelings on social media pages. Social Media Analysis is centered on analyzing this information and presenting it meaningfully to the right people. At QBurst, we use a semi-automated method to analyze social media pages and gather insights from them. Our methodology uses text mining, automatic categorization and sentiment analysis technologies combined with human intelligence where needed. Reports are customized to requirement and can be delivered on a daily, weekly or monthly basis.