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TalQ provides a unified view of call-based services across all your properties. The call accounting solution serves three main functions:
Capture and analyze phone usage for optimizing operational costs.
Bill resident customers for the calls they make.
Review customer service performance based on voicemail and internal extension usage.
Tracking and Monitoring
TalQ tracks the internal call details and helps monitor service quality. Services like mini bar management, wake-up alarms, room service, and voice mailbox can be provisioned with TalQ.
User Roles and Access Control
TalQ provides layered access to users. Role-based access control prevents unauthorized access to data and applications.
Partner-level users:
Access to all sites and groups
Group-level user:
Access to sites from a particular group
Cluster-level users:
Access to sites belonging to a particular cluster inside a group
Site-level users:
Access functionalities of the site they belong to
Reports and Insights
The integrated web dashboard of TalQ provides detailed reports and visualization of the cost, revenue, operational, and service metrics such as call answering performance across all deployments.
The integrated dashboard can help you expedite critical decisions with an enterprise-wide perspective of telephone usage and guest satisfaction. The reports can be made available in both ad hoc and scheduled manner.
Tracking and Monitoring
TalQ tracks the internal call details and helps monitor service quality. Services like mini bar management, wake-up alarms, room service, and voice mailbox can be provisioned with TalQ.
User Roles and Access Control
TalQ provides layered access to users. Role-based access control prevents unauthorized access to data and applications.
Partner-level usersAccess to all sites and groups
Group-level userAccess to sites from a particular group
Cluster-level usersAccess to sites belonging to a particular cluster inside a group
Site-level usersAccess functionalities of the site they belong to
Reports and Insights
The integrated web dashboard of TalQ provides detailed reports and visualization of the cost, revenue, operational, and service metrics such as call answering performance across all deployments.
The integrated dashboard can help you expedite critical decisions with an enterprise-wide perspective of telephone usage and guest satisfaction. The reports can be made available in both ad hoc and scheduled manner.
Benefits
Improved productivityOptimized network usageReduced operational costsBetter data security
The automated voicemail function that comes bundled with TalQ ensures round-the-clock access to your services, enhancing your customer experience.
Once your guests are assigned a room, they can raise requests using their room telephone. The automated voicemail system will guide them based on their requirements.
Your hotel staff and administrators can automate and manage voicemail communication with guests. TalQ works with on-premise systems and cloud PBX (Private Branch exchange) systems with proprietary APIs.
Set Wake-Up Calls
The customers can request automated and assisted wake-up calls.
Room and Minibar Requests
Check room and minibar status and raise requests.
Expedite Staff Response
The staff, with their access authorization, can respond to the requests as assigned
Generate Reports
Admins can review reports of call requests, records, and staff deployment details.
Set Wake-Up Calls
The customers can request automated and assisted wake-up calls.
Room and Minibar Requests
Check room and minibar status and raise requests.
Expedite Staff Response
The staff, with their access authorization, can respond to the requests as assigned
Generate Reports
Admins can review reports of call requests, records, and staff deployment details.
TalQ employs a set of hardware and software interfaces to provide cloud-based call accounting and automated voicemail services. It interfaces with hardware components through a data collection hardware called the mediator.
It collects call detail records from all your deployments and compiles records from internal networks, property management systems (PMS), voicemail systems, on-premise servers, and other guest request systems. This data can be stored in its raw or processed format. Additional details can be added as required and aggregated for reporting and analysis.
Mediator sends data to the cloud in near real-time. It acts as a bridge between the PBX and the property management system. TalQ’s data processing subsystem receives and processes this data.
The data can also be made available in your FTP (File Transfer Protocol) servers deployed inside your internal network if you prefer using internal/enterprise servers. TalQ can retrieve this data by connecting through VPN to your internal FTP servers periodically.
The integrated web dashboard of TalQ provides an enterprise-wide perspective of call operations in all your deployments. These dashboards allow you to monitor system health, alarms, alerts, escalations, and reports. The access authorization to these dashboards is based on user roles.
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