In an in-depth Q&A with Citybiz, QBurst CEO Arun “Rak” Ramchandran shared his vision for the company and discussed what’s holding back clients from adopting AI, along with strategies QBurst uses to address challenges.

“We’ve seen that the majority of our customers get stuck at a proof-of-concept stage, and QBurst has been able to help them take their GenAI initiatives to the next level,” Rak observed.

Enterprises face obstacles due to infrastructure limitations, deployment complexity, or cost constraints. QBurst tackles these challenges by upgrading solutions to scalable models, implementing cost-effective approaches, and establishing guardrails.

For Rak, the company’s proven ability to help clients overcome complex challenges reflects its entrepreneurial culture and focus on emerging technologies—qualities that drew him to the company and inspired him to lead its next chapter. 

Markets, Growth, and Strategic Focus

Building on QBurst’s 20-year technology-led legacy, Rak outlined plans to triple the company’s size in four years by strengthening core services such as digital and quality engineering, AI, cloud, and platform integration.

He also discussed expanding enterprise client engagement in the U.S., where QBurst is scaling leadership, account management, and practice teams while continuing to leverage its strong foothold in Japan. Additional growth priorities include South Africa and the Middle East, as well as targeting larger enterprise clients..

The wide-ranging conversation with Citybiz also covered acquisition by Multiples, Rak’s personal journey—from leadership roles at Hexaware, Capgemini, and Infosys, to his deep involvement in Silicon Valley’s startup ecosystem—and the opportunities he sees for QBurst in expanding its global market presence.