The client is a multinational computer technology company based in the United States. They develop, sell, repair, and support computers and related products and services. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its ‘build-to-order’ approach to manufacturing.
The Android tablet application streamlines the process of collecting customer feedback. The app was was developed specifically for store representatives, who would present the mobile device to customers in place of a feedback form. The application automatically syncs the customer’s inputs with the web application and CRM system. Being one of the world’s leading computer manufacturers, the client wanted to move to a digital solution instead of relying on paper-based feedback forms.
QBurst developed an Android tablet application for capturing customer feedback at stores. An administrator manages the salesperson’s account and reviews customer feedback from the web backend. The Android tablet application simplifies and accelerates the process of surveying. The solution eliminates the cost and time involved in storing and managing paper-based records.
Unique sign-on for store representatives
Web interface for admin to add/delete salesperson
Admin can view/download feedback forms as PDF
Integration with server and backend facility for administrative management and updates